Customer Care Tip – Respect Your Customer By Respecting Their Time.

Stopwatch in HandCustomer Care Tip – Give your customer respect by respecting their time.

The late comedian Rodney Dangerfield had a catchphrase, “I get no respect”. If your customers feel they get no respect, you’ll soon be out of a job. One way you can show respect to your customers is by honoring their time.

Today people are busier and busier than just twenty or thirty years ago. People are over scheduled. They work more hours now than ever before.

The last time I checked we still have only twenty-four hours to a day. Today people multi-task working from home in the evenings and even checking email and text messages from home and when they are out shopping.

Time is valuable. That is why people get unhappy when they think someone is wasting or intruding on their time.

When I make an outbound service call or call back to the customer, I ask them if this is a good time for them. I ask this question even when I have an appointment with them. Why do I do this? Situations change. You can listen to the background activity if you are calling someone on the phone for clues. You can tell if they are busy and stressed. You can offer to call back if the timing is wrong. You can suggest they call you when it is a better time.

Other times you may be providing face to face service to a client. Never forget they come to us needing us to do something for them. When they arrive, they want help now. They want everything solved on their schedule. Most of all, they do not want to be made to wait.

You know slow or bad service. Have you ever walked away because the person is just too slow? I have.  Slow or bad service is especially frustrating if it is taking too long for a job that should be quick and easily handled.

You would think since we all are busy, and all have experienced slow service it would be easy to remember to be not slow. Don’t do it to your customers! Slow or bad service includes how long someone waits on the telephone.

I find it easy to tell when someone is getting impatient. You should be able to determine that as well. If they are looking at their watches, you know you are probably guilty of doing things too slowly!

You need to put yourself in your customer’s shoes. Avoid chit-chat or small talk when possible. Sure, both are good to build rapport with the customer, but just shooting the breeze wastes time for this client and those waiting in a physical line or call queue. It’s okay to talk to your customer about their concerns and how you make them whole.

Never forget the great customer service is about putting your customers ahead of your needs. One way you do this is to respect their time. Respecting their time is

  • Quickly identifying their needs
  • Staying on task
  • Seeing things from their point of view
  • Solving their concerns the first time
  • Avoiding transferring the customer to someone else
  • Taking ownership of their concerns

When you do the above items in a timely manner, you show respect for your customer. Good service will build customer loyalty. Customer loyalty adds to your bottom line. It increases profits and you’ll never have a customer say, “I get no respect”.

Customer Care Tip – Give your customer respect by respecting their time.

Photo Source: http://www.pdclipart.org/displayimage.php?album=32&pos=41
PDClipart.org – Public Domain Clip Art, Images, Pictures, Photographs, Graphics.


Jimmie Aaron Kepler

Jimmie Aaron Kepler is a writer of speculative fiction, nonfiction, poetry, and reviews books. He’s written for Poetry & Prose Magazine, vox poetica, The Dead Mule School of Southern Literature, Bewildering Stories, Beyond Imagination Literary Magazine, Thinking About Suicide.com, Author Culture, FrontRowLit.com, The Baseball History Podcast, Writing After Fifty, Sunday School Leadership, Church Leadership, Motivators For Sunday School Workers, The Deacon, Preschool Leadership, Sunday School Leader, and The Baptist Program. For sixteen years, he wrote a weekly newspaper column. He has written five fiction and poetry books. All are available on Amazon.com. His blog “Kepler’s Military History Book Reviews” was named a 100 Best Blogs for History Buffs and has had over 750,000 visitors.

Reading Classic Illustrated Comic Books at School

Classic Illustrated Comic Book - The Deerslayer
Classic Illustrated Comic Book – The Deerslayer

Moving from Biggs Air Force Base, El Paso, Texas to Pease Air Force Base, Portsmouth, New Hampshire was one of the greatest adventures in the life of this military brat. I was in junior high school back then. During this time that I went through puberty, became interested in girls, and fell in love with reading.

My love for reading got a kick-start when I was a preschooler with my father and mother reading to me. I loved to sit in their lap as they read. Mother read me classic Bible stories. Dad read me Mickey Mouse, Donald Duck, and Chip & Dale comic books. He let me hold one page of the comic while he held the other. The illustrations came to life with the characters running across the page before my eyes.

School teachers like my second-grade teacher Mrs. Davis, my third and fourth-grade teacher Mrs. Jensen and notably Mrs. Englebrock, my delightful fifth-grade teacher read to us entire books, one chapter at a time. Tornado Jones, Robinson Crusoe, and the Swiss Family Robinson captivated my young mind.

Arrival at Portsmouth Junior High School brought two dear women into my life, Mrs. Athens, and Dr. Pickett. They were my English literature teachers and had a Dartmouth and Radcliffe College education. They instilled a passion in me for reading. One way they captivated my attention was through the use of Classic Illustrated Comic Books.

Each student received the comic book. The intent of using the comic book was to keep us from being intimidated by a 300-page novel. The Classic Illustrated Comic was only forty-eight pages long. Instead of reading page after page of words, we had the mix of illustrations and words. We learned the main characters, the story theme, storyline and setting.

Portsmouth Junior High School, Portsmouth, NH
Portsmouth Junior High School, Portsmouth, NH

We developed an interest in the work. After reading the comic, we then would tackle the novel. Being familiar with the characters and story we were hungry to find out the entire story. Many times we read a chapter aloud in class followed by discussion. The teacher’s goal was to get us to enjoy reading and to be conversationally literate in classical literature.

This technique somehow got most of the boys in the class to read! Reading comics was considered cool. At home, we would read Spiderman, Superman, Sargent Rock, and Archie Comics. They were not allowed at school. At school, we added Ivanhoe, The Last of the Mohicans, A Tale of Two Cities, Les Misérables, Uncle Tom’s Cabin, Pathfinder, The Invisible Man and other Classic Illustrated Comics to our read for pleasure list. The teachers allowed us to read these “real literature” comics in study hall, before class or at lunch.

Who would have thought a comic book could motivate a boy to read? Not me, but they did. Mrs. Athens and Dr. Pickett were sneaky in getting me and many others to love reading. Thank you, ladies. You were the best, and you made a lifelong impact in this military brat.

Picture Credit: Classics Illustrated – This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported2.5 Generic2.0 Generic and 1.0 Generic license. b)


Jimmie Aaron Kepler

Jimmie Aaron Kepler is a writer of speculative fiction, nonfiction, poetry, and reviews books. He’s written for Poetry & Prose Magazine, vox poetica, The Dead Mule School of Southern Literature, Bewildering Stories, Beyond Imagination Literary Magazine, Thinking About Suicide.com, Author Culture, FrontRowLit.com, The Baseball History Podcast, Writing After Fifty, Sunday School Leadership, Church Leadership, Motivators For Sunday School Workers, The Deacon, Preschool Leadership, Sunday School Leader, and The Baptist Program. For sixteen years, he wrote a weekly newspaper column. He has written five fiction and poetry books. All are available on Amazon.com. His blog “Kepler’s Military History Book Reviews” was named a 100 Best Blogs for History Buffs and has had over 750,000 visitors.

Martian Mondays: The Martian Chronicles – Chapter Twelve: The Fire Balloons

Chapter Twelve – The Fire Balloons – This story first appeared as “…In This Sign” in Imagination, April 1951.

A missionary expedition of Episcopal priests from the United States anticipates sins unknown to them on Mars. Instead, they meet ethereal creatures glowing with blue flames in crystal spheres, who have left the material world, and thus have escaped sin.

This story appeared in six editions of The Martian Chronicles. It was in The Silver Locusts, the British edition of The Martian Chronicles. The 1974 edition from The Heritage Press has it. The September 1979 illustrated trade edition from Bantam Books, the “40th Anniversary Edition” from Doubleday Dell Publishing Group and in the 2001 Book-of-the-Month Club edition has it. It otherwise appeared in The Illustrated Man.

A 1997 edition of the book advances all the dates by 31 years. This story advances from November 2002 to 2033.


Jimmie Aaron Kepler

Jimmie Aaron Kepler is a writer of speculative fiction, nonfiction, poetry, and reviews books. He’s written for Poetry & Prose Magazine, vox poetica, The Dead Mule School of Southern Literature, Bewildering Stories, Beyond Imagination Literary Magazine, Thinking About Suicide.com, Author Culture, FrontRowLit.com, The Baseball History Podcast, Writing After Fifty, Sunday School Leadership, Church Leadership, Motivators For Sunday School Workers, The Deacon, Preschool Leadership, Sunday School Leader, and The Baptist Program. For sixteen years, he wrote a weekly newspaper column. He has written five fiction and poetry books. All are available on Amazon.com. His blog “Kepler’s Military History Book Reviews” was named a 100 Best Blogs for History Buffs and has had over 750,000 visitors.

Zenith Press will be giving away copies of historically-accurate graphic history books by Wayne Vansant on May 3, 2015

Zenith Press has something fun this Sunday (May 3). Sunday is FREE COMIC BOOK DAY (#FCBD2015). Zenith Press will be giving away copies of our historically-accurate graphic history books by Wayne Vansant.

10 lucky winners will get a free copy of each of Vansant’s 6 books and 1 lucky winner will have their face drawn into the Vansant book cover of their choice.

The winner could choose to be a soldier on the Normandy battlefield or the Red Baron flying through the sky or maybe Robert E. Lee on Gettysburg grounds!. After Wayne Vansant personalizes the cover with the winners face, we will print it in large format and frame it for the winner.

The direct link to the rafflecopter giveaway on Zenith Press’ Facebook page is here (it won’t work until Sunday): http://gvwy.io/fmzg29

9780760343920
Pub Date: 9/15/12
$19.99
104 Pages

Normandy

A Graphic History of D-Day, The Allied Invasion of Hitler’s Fortress Europe by Wayne Vansant

Summary

Normandy depicts the planning and execution of Operation Overlord in 96 full color pages. The initial paratrooper assault is shown, as well as the storming of the five D-Day beaches: Utah, Omaha, Gold, Juno, and Sword. But the story does not end there. Once the Allies got ashore, they had to stay ashore. The Germans made every effort to push them back into the sea. This book depicts such key events in the Allied liberation of Europe as:

1. Construction of the Mulberry Harbors, two giant artificial harbors built in England and floated across the English Channel so that troops, vehicles, and supplies could be offloaded across the invasion beaches.

2. The Capture of Cherbourg, the nearest French port, against a labyrinth of German pillboxes.

3. The American fight through the heavy bocage (hedgerow country) to take the vital town of Saint Lô.

4. The British Canadian struggle for the city of Caen against the “Hitler Youth Division,” made up of 23,000 seventeen and eighteen-year-old Nazi fanatics.

5. The breakout of General Patton’s Third Army and the desperate US 30th Division’s defense o…

Contributor Bio:

Writer and artist Wayne Vansant was the primary artist for Marvel’s The ‘Nam for more than five years. Since then, he has written and illustrated many historically accurate graphic histories, such as The Hammer and the Anvil; The Vietnam War: A Graphic History; Normandy: A Graphic History of D-Day, The Allied Invasion of Hitler’s Fortress Europe (Zenith Press, 2012); Gettysburg: The Graphic History of America’s Most Famous Battle and the Turning Point of the Civil War (Zenith Press, 2013); Grant vs. Lee: The Graphic History of the Civil War’s Greatest Rivals During the Last Year of the War (Zenith Press, 2013); Bombing Nazi Germany: The Graphic History of the Allied Air Campaign That Defeated Hitler in World War II (Zenith Press, 2013); and The Red Baron: The Graphic History of Richthofen’s Flying Circus and the Air War in WWI (Zenith Press, 2014). He is currently working on The Battle of the Bulge: A Graphic History of Allied Victory in the Ardennes, 1944 – 1945 (Zenith Press, 2014) for the 70th anniversary of the battle in December 2014.
9780760344064
Pub Date: 4/15/13
$19.99
96 Pages

Gettysburg

The Graphic History of America’s Most Famous Battle and the Turning Point of The Civil War by Wayne Vansant

Summary

The Battle of Gettysburg is a landmark event in United States history. Widely recognized as the Civil War’s turning point, it accounted for the most casualties of any battle during the war and spelled the beginning of the end for the Confederacy.

In this powerful graphic history, Wayne Vansant describes the history leading up to the Battle of Gettysburg, as well all of the major military events on July 1st, 2nd, and 3rd, including the famous fight for Little Round Top on the second day and the death march known as Pickett’s Charge on the third and final day. He paints portraits of each army’s leaders, such as Robert E. Lee, James Longstreet, George Meade, and the then little known Joshua Chamberlain.

Vansant concludes a few months later at the dedication of the Soldier’s National Cemetery in November, 1863, when Abraham Lincoln delivered one of the most iconic speeches of all time, the Gettysburg Address. Gettysburg delivers one of the hallmark events of American history in an exciting and innovative format.

“Wayne Vansant has authored a graphic account of the Battle of Gettysburg wi…

Contributor Bio:

Writer and artist Wayne Vansant was the primary artist for Marvel’s The ‘Nam for more than five years. Since then, he has written and illustrated many historically accurate graphic histories, such as The Hammer and the Anvil; The Vietnam War: A Graphic History; Normandy: A Graphic History of D-Day, The Allied Invasion of Hitler’s Fortress Europe (Zenith Press, 2012); Gettysburg: The Graphic History of America’s Most Famous Battle and the Turning Point of the Civil War (Zenith Press, 2013); Grant vs. Lee: The Graphic History of the Civil War’s Greatest Rivals During the Last Year of the War (Zenith Press, 2013); Bombing Nazi Germany: The Graphic History of the Allied Air Campaign That Defeated Hitler in World War II (Zenith Press, 2013); and The Red Baron: The Graphic History of Richthofen’s Flying Circus and the Air War in WWI (Zenith Press, 2014). He is currently working on The Battle of the Bulge: A Graphic History of Allied Victory in the Ardennes, 1944 – 1945 (Zenith Press, 2014) for the 70th anniversary of the battle in December 2014.
9780760345306
Pub Date: 9/30/13
$19.99
104 Pages

Bombing Nazi Germany

The Graphic History of the Allied Air Campaign That Defeated Hitler in World War II by Wayne Vansant

Summary

In Bombing Nazi Germany, renowned graphic novel author and artist Wayne Vansant profiles the dramatic joint American-British Allied air war against Nazi Germany throughout Europe during World War II. Meticulously researched, illustrated, and written with the same unmatched quality of Vansant’s

Normandy and Gettysburg (also from Zenith Press), Bombing Nazi Germany tells the story of the first and second generations of airmen, soldiers, and politicians from both sides who sought to bomb the enemy into submission.

Vansant traces the development of the wildly controversial Strategic Bombing doctrine in the 1920s and 1930s, the early stages of WWII and the dominance of the German Luftwaffe, and the eventual 1942 involvement of the United States’ 8th

Air Force and its vast fleet of B17 and B24 bombers. Beautifully detailed with maps, schematics, and charts, Bombing Nazi Germany also explores how industry and science aided the Allied air forces in these violent fights, as both the Americans and British made crucial advancements in air detection and evasion methods.

Contributor Bio:

Writer and artist Wayne Vansant was the primary artist for Marvel’s The ‘Nam for more than five years. Since then, he has written and illustrated many historically accurate graphic histories, such as The Hammer and the Anvil; The Vietnam War: A Graphic History; Normandy: A Graphic History of D-Day, The Allied Invasion of Hitler’s Fortress Europe (Zenith Press, 2012); Gettysburg: The Graphic History of America’s Most Famous Battle and the Turning Point of the Civil War (Zenith Press, 2013); Grant vs. Lee: The Graphic History of the Civil War’s Greatest Rivals During the Last Year of the War (Zenith Press, 2013); Bombing Nazi Germany: The Graphic History of the Allied Air Campaign That Defeated Hitler in World War II (Zenith Press, 2013); and The Red Baron: The Graphic History of Richthofen’s Flying Circus and the Air War in WWI (Zenith Press, 2014). He is currently working on The Battle of the Bulge: A Graphic History of Allied Victory in the Ardennes, 1944 – 1945 (Zenith Press, 2014) for the 70th anniversary of the battle in December 2014.

9780760345313
Pub Date: 9/30/13
$19.99
104 Pages

Grant vs. Lee

The Graphic History of the Civil War’s Greatest Rivals During the Last Year of the War by Wayne Vansant

Summary

Grant vs. Lee tells the dramatic story of the final year of the Civil War in Virginia a bloody and unyielding fight for both sides through the eyes of the two greatest Civil War generals: the North’s Ulysses S. Grant and the South’s Robert E. Lee.

The long and violent campaigns that took place from 1864 – 1865 (the Overland Campaign, Petersburg Campaign, and Appomattox Campaign) represent the beginning of modern warfare. By this point of the war, both sides employed seasoned and hardened soldiers who looked past the Victorian sensibilities of the gentleman soldier and understood that there would be no falling back.

By the end of 1864, both sides built trenches and mounted attacks to break each other’s lines. There was a stalemate that winter. Grant’s forces had superior numbers and supplies and by March 1865 they pushed Lee’s army out of the trenches at Petersburg and took Richmond, the Confederate capital. Lee’s dwindling forces retreated west, looking for food and other Southern forces to help continue the fight. After a bitter final battle at Sailor’s Creek, Lee’s army was surro…

Writer and artist Wayne Vansant was the primary artist for Marvel’s The ‘Nam for more than five years. Since

Contributor Bio:

Writer and artist Wayne Vansant was the primary artist for Marvel’s The ‘Nam for more than five years. Since then, he has written and illustrated many historically accurate graphic histories, such as The Hammer and the Anvil; The Vietnam War: A Graphic History; Normandy: A Graphic History of D-Day, The Allied Invasion of Hitler’s Fortress Europe (Zenith Press, 2012); Gettysburg: The Graphic History of America’s Most Famous Battle and the Turning Point of the Civil War (Zenith Press, 2013); Grant vs. Lee: The Graphic History of the Civil War’s Greatest Rivals During the Last Year of the War (Zenith Press, 2013); Bombing Nazi Germany: The Graphic History of the Allied Air Campaign That Defeated Hitler in World War II (Zenith Press, 2013); and The Red Baron: The Graphic History of Richthofen’s Flying Circus and the Air War in WWI (Zenith Press, 2014). He is currently working on The Battle of the Bulge: A Graphic History of Allied Victory in the Ardennes, 1944 – 1945 (Zenith Press, 2014) for the 70th anniversary of the battle in December 2014.

9780760346020
Pub Date: 6/1/14
$19.99
104 Pages
310 illustrations & 3 maps

The Red Baron

The Graphic History of Richthofen’s Flying Circus and the Air War in WWI by Wayne Vansant

Summary

In The Red Baron, graphic artist and author Wayne Vansant illustrates the incredible story of Manfred von Richthofen, whose unparalleled piloting prowess as a member of the Imperial German Army Air Service made him a World War I celebrity, both in the air and on the ground. In his signature style, enjoyed by readers of Normandy and Bombing Nazi Germany, Vansant beautifully depicts the fearsome intelligence and midflight awareness that would earn Richthofen eighty documented air combat victories over the Western Front in the halcyon days of military aviation.

From his beginnings as cavalry member and a pilot in training to the years he spent commanding Jasta 11 from the cockpit of his fabled red plane, to his eventual leadership of the ultramobile Jagdgeschwader 1 (aptly nicknamed “Richtofen’s Flying Circus” by nervous foes because of the group’s colorful

airplanes and mobile airfields), The Red Baron brings the story of this legendary figure to life. Richthofen died young under controversial circumstances, but the Red Baron’s astonishing skill and tactical acumen lived on far long …

Contributor Bio:

Writer and artist Wayne Vansant was the primary artist for Marvel’s The ‘Nam for more than five years. Since then, he has written and illustrated many historically accurate graphic histories, such as The Hammer and the Anvil; The Vietnam War: A Graphic History; Normandy: A Graphic History of D-Day, The Allied Invasion of Hitler’s Fortress Europe (Zenith Press, 2012); Gettysburg: The Graphic History of America’s Most Famous Battle and the Turning Point of the Civil War (Zenith Press, 2013); Grant vs. Lee: The Graphic History of the Civil War’s Greatest Rivals During the Last Year of the War (Zenith Press, 2013); Bombing Nazi Germany: The Graphic History of the Allied Air Campaign That Defeated Hitler in World War II (Zenith Press, 2013); and The Red Baron: The Graphic History of Richthofen’s Flying Circus and the Air War in WWI (Zenith Press, 2014). He is currently working on The Battle of the Bulge: A Graphic History of Allied Victory in the Ardennes, 1944 – 1945 (Zenith Press, 2014) for the 70th anniversary of the battle in December 2014.
9780760346228
Pub Date: 10/1/14
$19.99
104 Pages
350 color illustrations

The Battle of the Bulge

A Graphic History of Allied Victory in the Ardennes, 1944 – 1945 by Wayne Vansant

Summary

Fought in the winter of 1944 – 1945, the coldest season in over 100 years, the Battle of the Bulge still ranks as the single largest battle ever fought by the United States Army. Thirty-one

American divisions fully one-third of the U.S. Army raised during World War II saw action in this battle. This battle was truly a test: could this conscript army from a pacifistic democracy defeat the best remaining men and machines that Germany’s totalitarian government could produce?

In Battle of the Bulge, author and artist Wayne Vansant brings readers into the frozen foxholes, haunting forests, and devastated villages of the Ardennes during that freezing cold

winter. With meticulous historical accuracy and hand drawn

visuals that can tell a story in ways words alone cannot, Vansant recounts the Bulge with insightful detail, replaying the thrusts and volleys of both the combined Allied and German forces during the tumultuous battle. This is a story of panic, fear, and physical misery; a story of how a generation of draftees, National Guardsmen, and a small core of regular officers and NCOs fa…

Contributor Bio:

Writer and artist Wayne Vansant was the primary artist for Marvel’s The ‘Nam for more than five years. Since then, he has written and illustrated many historically accurate graphic histories, such as The Hammer and the Anvil; The Vietnam War: A Graphic History; Normandy: A Graphic History of D-Day, The Allied Invasion of Hitler’s Fortress Europe (Zenith Press, 2012); Gettysburg: The Graphic History of America’s Most Famous Battle and the Turning Point of the Civil War (Zenith Press, 2013); Grant vs. Lee: The Graphic History of the Civil War’s Greatest Rivals During the Last Year of the War (Zenith Press, 2013); Bombing Nazi Germany: The Graphic History of the Allied Air Campaign That Defeated Hitler in World War II (Zenith Press, 2013); and The Red Baron: The Graphic History of Richthofen’s Flying Circus and the Air War in WWI (Zenith Press, 2014). He is currently working on The Battle of the Bulge: A Graphic History of Allied Victory in the Ardennes, 1944 – 1945 (Zenith Press, 2014) for the 70th anniversary of the battle in December 2014.


9780760346648
Pub Date: 11/3/14
$19.99
96 Pages
b/w illustrations

Area 51

The Graphic History of America’s Most Secret Military Installation by Dwight Zimmerman, Greg Scott

Summary

The actual history of the United States’ worst kept military secret revealed in graphic format.Though nearly everyone has heard of it, almost no one has known anything about it . . . until now. Located in the remote Nevada desert near the dry bed of Groom Lake, Area 51 is the most famous military installation in the world that doesn’t “officially” exist. In Area 51, author Dwight Zimmerman and artist Greg Scott unravel the

real history minus the aliens and scifi movie plots revealing

in detail how for more than 60 years, the CIA, the U.S. Air Force, and aerospace company Lockheed Martin have all used Area 51 as a staging ground for test flights of experimental or highly classified aircrafts.

Scott illustrates the Archangel12 as well as following aircrafts, such as the U2, the SR71 Blackbird, and the F117 Nighthawk stealth fighter, while author Zimmerman tells the history of how they sprang from the research and development conducted at Area 51. This

first of its kind graphic history strips away the fantastical aspects of this mysterious location and establishes the actual, s…

Contributor Bio:

Dwight Jon Zimmerman is a bestselling and award-winning author, radio show host, and producer and the president of the Military Writers Society of America. Zimmerman has authored the text for several graphic novels, including the acclaimed The Hammer and the Anvil, a dual biography of abolitionist Frederick Douglass and President Abraham Lincoln. His other titles include The Vietnam War: A Graphic History and Uncommon Valor: The Medal of Honor and the Six Warriors Who Earned It in Afghanistan and Iraq. He is also the co-author, with Bill O’Reilly, of the New York Times number one bestseller Lincoln’s Last Days.

Greg Scott is a comicbook artist who has done stints at both Marvel and DC Comics, working on such series as Gotham Central and Case Files: Sam and Twitch. He’s also a film fanatic and he typically watches two movies a day. The aesthetic of film informs his work, more so than traditional drawing. Get sneak peeks at his blog: gregscottart.blogspot.com.

Old Possum’s Book of Practical Cats

“Old Possum’s Book of Practical Cats” by T.S.Elliot is a wonderful politically incorrect book of short poems about cats and their curious natures. I first encountered the book when a college student.

T.S. Elliot, a poet and an author, intriguingly found his supreme accomplishment calling himself “ol’ Possum” in a book written in the 1930’s of short poems about cats and their nosy natures. It is one of the most renowned books of poetry in history. “Old Possum’s Book of Practical Cats” is successful because it’s fun. It is pure fun.

Each cat has his or her own behavior and misbehavior. Jenny Anydots, teaches the cockroaches manners and twists curtain strings. Rum Tum Tugger is unhappy with everything. They are an odd yet mysteriously familiar lot. We do not have to have ever been to a train station to know Skimbleshanks the railway cat, a cat whose job it is to watch and keep organized everything going on in his world.

Matched to these fantastic, creative characters is T.S. Elliot’s Nobel Prize winning control of the rhythm flow of the English language. Many of the poems seem to be songs in their own right, jumping lyrically as the cats, frolic, groom and caterwaul.

In case you did not it Andrew Lloyd Webber chose this book to translate into his musical “Cats.” There are a variety of rhyme schemes and literary devices at use making each poem fresh and lively in its own right.

Ol’ Possum’s may leave those unaccustomed with how poetic books work somewhat let down. The book has no central story or point. It is just a fun, playful examination of the lives and natures of cats.

In a note for the culturally sensitive, T.S. Elliot looks somewhat disapprovingly at non-white races particularly Asians. Those considering this book for a classroom or other settings for children should give it a look over first and be ready to explain the “non-politically correct” language.

This is the book that made me fall in love with poetry for life.


Jimmie Aaron Kepler

Jimmie Aaron Kepler is a writer of speculative fiction, nonfiction, poetry, and reviews books. He’s written for Poetry & Prose Magazine, vox poetica, The Dead Mule School of Southern Literature, Bewildering Stories, Beyond Imagination Literary Magazine, Thinking About Suicide.com, Author Culture, FrontRowLit.com, The Baseball History Podcast, Writing After Fifty, Sunday School Leadership, Church Leadership, Motivators For Sunday School Workers, The Deacon, Preschool Leadership, Sunday School Leader, and The Baptist Program. For sixteen years, he wrote a weekly newspaper column. He has written five fiction and poetry books. All are available on Amazon.com. His blog “Kepler’s Military History Book Reviews” was named a 100 Best Blogs for History Buffs and has had over 750,000 visitors.

“Special Operations in The American Revolution” by Robert Tonsetic

“Special Operations in The American Revolution” by Robert Tonsetic tells nine stories of battles or campaigns during the American Revolutionary War. In each case, the American colonist used unconventional warfare.

Experience the battles/campaigns of the American Revolutionary War. Learn the background of the principal leaders. See American know-how demonstrated by the army, navy and marines in their operations.
My favorite chapters were one and eight. “The Capture of Fort Ticonderoga” is the title and story of chapter one. It tells of Ethan Allen’s leadership. “The Whaleboat Wars” is the title of chapter eight. It includes the story of Benjamin Tallmage.

The author is a very good story teller. He brings the events to life through the stories of the participants.

The book fills a void in the literature of the American Revolution.
Added bonuses are the book’s bibliography. It is excellent. The operational maps and photos also compliment the narrative.

Casemate Publishing published “Special Operations in The American Revolution” by Robert Tonsetic. It is a must addition to the library of every military historian as well as students of the American revolutionary War.
Dr. Tonsectic has crafted an exciting book.


jak-moustacheJimmie Aaron Kepler is a novelist, poet, book reviewer, and award-winning short story writer. His work has appeared in over twenty venues, including Bewildering Stories and Beyond Imagination. When not writing each morning at his favorite coffee house, he supports his writing, reading, and book reviewing habit working as an IT application support analyst. He is a former Captain in the US Army. His blog Kepler’s Book Reviews was named a 100 best blogs for history buffs in 2010. You can visit him at http://www.jimmiekepler.com.