Meet the Poets: Maxine Kumin – Pulitzer Prize in Poetry 1973 and Poet Laureate of the United States of America 1981 -1982

Biography Maxine Kumin (born June 6, 1925 and passed away February 6, 2014) was an American poet and author. She was appointed Poet Laureate Consultant in Poetry to the Library of Congress in 1981–1982. She received her BA and MA from Radcliffe College. Publications Her published books of poetry are many. They include Where I Live:… Continue reading Meet the Poets: Maxine Kumin – Pulitzer Prize in Poetry 1973 and Poet Laureate of the United States of America 1981 -1982

I Love Rain!

The Spring of 2015 has been a wet one in north Texas. Back in 2007 we had another wet year. I wrote the below essay on July 3, 2007. While normally on Thursday’s I share speculative fiction I’ve written, but with all the recent rain, today rain came to mind. Enjoy! I love rain. Most… Continue reading I Love Rain!

Customer Care Tip – Give Your Customer Your Full Attention.

Customer Care Tip – Give your customer your full attention. Don’t multi-task! Are you setting your employees up for failure? Is your organization unknowingly creating a climate for poor customer service? About now you’re saying to yourself I would never do that. I want my employees to succeed. I also want my customers to have the… Continue reading Customer Care Tip – Give Your Customer Your Full Attention.

K7JYX – My Mother’s First FCC Amateur Radio License Call Sign

The earliest memory of this military brat has my Dad stationed at Donaldson Air Force Base. Our family lived in a small, wooden framed house located at 201 Maco Terrace in Greenville, South Carolina. Our across the street neighbors were Don and Doris Bedford. Don was a propane route salesman. Doris was a homemaker, part-time… Continue reading K7JYX – My Mother’s First FCC Amateur Radio License Call Sign

Martian Mondays: The Martian Chronicles – Chapter Eleven: Night Meeting

This story first appeared in The Martian Chronicles. This story begins with a conversation between an old man and a young traveler, Tomás Gomez. The older man explains that he came to Mars because he appreciates the new and novel. Even everyday things have become amazing to him once again. He has returned full circle… Continue reading Martian Mondays: The Martian Chronicles – Chapter Eleven: Night Meeting

On Writing: A Memoir of the Craft

On Writing is Stephen King’s book about his learning and living the craft of writing. It is an enjoyable book. It took me six days to read. He organizes the book in three sections. The first section is an autobiography. It centers on King’s early exposure to fiction. We learn of his childhood attempts at… Continue reading On Writing: A Memoir of the Craft

Customer Care Tip – Thank Your Customer for Bringing the Problem to Your Attention

Customer Care Tip – Thank your customer for bringing the problem to your attention. Few people enjoy dealing with customer complaints. Human nature has us wanting to avoid painful situations. It is not pleasant to hear our product is defective or our service is substandard. We can learn a wealth of information from our complaining… Continue reading Customer Care Tip – Thank Your Customer for Bringing the Problem to Your Attention

Martian Mondays: The Martian Chronicles – Chapter Ten: The Locusts

Chapter Ten – “The Locusts” – This story first appeared in The Martian Chronicles. This vignette concerns the swift colonization of Mars. The title refers to the rockets and settlers that quickly spread across all of Mars. A 1997 edition of the book advances all the dates by 31 years. This story is advanced from… Continue reading Martian Mondays: The Martian Chronicles – Chapter Ten: The Locusts

Customer Care Tip – Use the Customer’s Name

I am a solutions support analyst for a Fortune 500 privately held company. My expertise in technical customer service is recognized by my customers, co-workers, and employer. How is it recognized? I was named team member of the year for the enterprise for providing exception technical customer service. Three other times I was a nominee… Continue reading Customer Care Tip – Use the Customer’s Name