41: A Portrait of My Father by George W. Bush

I received 41 as a Christmas present in 2014. I took the time to read slowly and soak in a wonderful little book. Regardless of your politics, you’ll enjoy 41. It is the first time a President told the story of his father, another President. We get a unique picture through the eyes and words… Continue reading 41: A Portrait of My Father by George W. Bush

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Customer Care Tip – Taking short-cuts/not asking for the sale is bad customer service.

Customer Care Tip – Taking short-cuts/not asking for the sale is bad customer service. Let me share with you a recent experience of receiving poor customer service. Here are some of the lessons from the situation and my story. Last Saturday morning my car battery died. It was the original equipment battery that came with… Continue reading Customer Care Tip – Taking short-cuts/not asking for the sale is bad customer service.

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Retreat, To the Colors and The Star Spangled Banner

Military brats grow up in a very patriotic environment. Respect for God, country, and authority are learned at an early age. I’ve listened as many of my fellow military brats shared their childhood experiences. Theirs were very similar to mine. One tale that always caught my attention concerned the lowering of the flag. At five… Continue reading Retreat, To the Colors and The Star Spangled Banner

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Martian Mondays: The Martian Chronicles – Chapter Fourteen: Interim

Chapter Fourteen – Interim (February 2003/2034) – This story first appeared in Weird Tales, July 1947. This story describes the building of a Martian town by colonists and how much it was made to resemble an average Midwestern American town. The town was said to have appeared to have been swept up by a tornado… Continue reading Martian Mondays: The Martian Chronicles – Chapter Fourteen: Interim

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Bird by Bird: Some Instructions on Writing and Life by Anne Lamott

Why would I review a twenty years old book? Why select a book that most writers have read? Those are great questions.  The answer is simple. While first published in 1995, “Bird By Bird: Some Instructions on Writing and Life” by Anne Lamott is as relevant today as the day it was released. The book… Continue reading Bird by Bird: Some Instructions on Writing and Life by Anne Lamott

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Customer Care Tip – Your attitude should be, “It’s a joy to help.”

Customer Care Tip – Your attitude should be, “It’s a joy to help.” I do technical customer service and support by choice, not by chance. There are other jobs and tasks I could do instead. However, I enjoy serving people and not being a servant to a computer server. Years ago I decided customer service… Continue reading Customer Care Tip – Your attitude should be, “It’s a joy to help.”

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Martian Mondays: The Martian Chronicles – Chapter Thirteen: The Shore

Chapter Thirteen – The Shore – This story describes the rippling outward of colonization, the This story first wave being loner, pioneer types, and the second, also Americans, being from the “cabbage tenements and subways” of New York. A 1997 edition of the book advances all the dates by 31 years. Jimmie Aaron Kepler’s work… Continue reading Martian Mondays: The Martian Chronicles – Chapter Thirteen: The Shore

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