Ten Thoughts to Encourage Others

Over the years I have noticed people with ability and skill to do a task or an assignment often lack the confidence to tackle the job before them. If they are a writer, they may fear to put words on paper. If an analyst, they may hesitate or question themselves before solving a problem or… Continue reading Ten Thoughts to Encourage Others

Ten Thoughts to Encourage Others

Ten Thoughts to Encourage Others: Over the years I have noticed people who have the ability and skill to do a task or assignment often lack the confidence to tackle the job before them. If they are a writer, they may fear to put words on paper. If an analyst, they may hesitate or question… Continue reading Ten Thoughts to Encourage Others

Customer Care Tip – Tell the Customer What You Are Going to Do: The Next Step

Customer Service Tip – Tell the Customer What You Are Going to Do – The Next Step Let’s face it; we have all had bad customer service experiences. Like me, I bet you can recall the details of every instance of bad service. If you are like most people, you probably told anyone who would… Continue reading Customer Care Tip – Tell the Customer What You Are Going to Do: The Next Step

Customer Care Tip – Taking short-cuts/not asking for the sale is bad customer service.

Customer Care Tip – Taking short-cuts/not asking for the sale is bad customer service. Let me share with you a recent experience of receiving poor customer service. Here are some of the lessons from the situation and my story. Last Saturday morning my car battery died. It was the original equipment battery that came with… Continue reading Customer Care Tip – Taking short-cuts/not asking for the sale is bad customer service.

Customer Care Tip – Your attitude should be, “It’s a joy to help.”

Customer Care Tip – Your attitude should be, “It’s a joy to help.” I do technical customer service and support by choice, not by chance. There are other jobs and tasks I could do instead. However, I enjoy serving people and not being a servant to a computer server. Years ago I decided customer service… Continue reading Customer Care Tip – Your attitude should be, “It’s a joy to help.”

Customer Care Tip – Allow the Customer to Have a Good Experience.

Customer Care Tip – Allow the Customer to Have a Good Experience. What is a purchaser’s experience when they have a customer service issue with your company? Is the issue handled to a mutually acceptable resolution? Is the patron’s experience a good one or one of frustration? Is your customer left with a good experience?… Continue reading Customer Care Tip – Allow the Customer to Have a Good Experience.

Customer Care Tip – Respect Your Customer By Respecting Their Time.

Customer Care Tip – Give your customer respect by respecting their time. The late comedian Rodney Dangerfield had a catchphrase, “I get no respect”. If your customers feel they get no respect, you’ll soon be out of a job. One way you can show respect to your customers is by honoring their time. Today people are… Continue reading Customer Care Tip – Respect Your Customer By Respecting Their Time.

Customer Care Tip – Give Your Customer Your Full Attention.

Customer Care Tip – Give your customer your full attention. Don’t multi-task! Are you setting your employees up for failure? Is your organization unknowingly creating a climate for poor customer service? About now you’re saying to yourself I would never do that. I want my employees to succeed. I also want my customers to have the… Continue reading Customer Care Tip – Give Your Customer Your Full Attention.

Customer Care Tip – Thank Your Customer for Bringing the Problem to Your Attention

Customer Care Tip – Thank your customer for bringing the problem to your attention. Few people enjoy dealing with customer complaints. Human nature has us wanting to avoid painful situations. It is not pleasant to hear our product is defective or our service is substandard. We can learn a wealth of information from our complaining… Continue reading Customer Care Tip – Thank Your Customer for Bringing the Problem to Your Attention

Customer Care Tip – Use the Customer’s Name

I am a solutions support analyst for a Fortune 500 privately held company. My expertise in technical customer service is recognized by my customers, co-workers, and employer. How is it recognized? I was named team member of the year for the enterprise for providing exception technical customer service. Three other times I was a nominee… Continue reading Customer Care Tip – Use the Customer’s Name