Negotiating the Labyrinth
Two of my personal traits are patience and persistence. I needed them both this morning as I spent two hours and fifteen minutes online with technical support, customer support, and their managers at a major IT services company.
Without mentioning the web hosting company’s name, I negotiated the labyrinth and achieved my goal of canceling services I had purchased with a full refund. The cancellation was not easy. Getting the full refund was even more of a challenge.
Never Give Up
I had tried their 30-day full money back guarantee purchase of some bundled web hosting services. Each part of the bundle had their own customer retention team whose mission in life was to keep you from canceling. It took an act of will for me to make it through this challenge.
I had hoped to go to coffee with the men in my Bible fellowship class at 7:30 am. Instead, I spent from 6 am to 8:15 am being very patient and very persistent.
The bottom line was, I win.
Photo Source: Pixaby
